Self-Service User Access Management

A comprehensive role-based access control system designed for enterprise SaaS platforms. This project focused on giving administrators the tools to manage complex permission structures without requiring technical expertise or IT support tickets.

SaaSRBACEnterprise

Role

Senior UX Designer

Duration

4 months

Team

1 Designer, 3 Engineers, 1 PM

// Challenges

>Legacy system had no self-service capabilities, requiring IT tickets for every change
>Complex permission hierarchies across multiple organization levels
>Need to maintain enterprise-grade security while improving usability
>Audit and compliance requirements for all access changes

// Solutions

>Designed an intuitive group-based permission system with visual hierarchy
>Created bulk action workflows for efficient user management
>Implemented real-time permission preview before changes take effect
>Built comprehensive audit trail with exportable reports

// Outcomes

Reduced IT support tickets by 75%

Admin task completion time reduced from 15 minutes to 2 minutes

Zero security incidents post-launch

99.8% uptime with the new permission system

// Tools Used

FigmaStorybookLinearAmplitude

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